Customer Service is truly dead! Perhaps, I just don't understand it all. We are supposed to be in an economical slump. If this is the case, does it not stand to reason that companies should be vying for our business with excellent service, rather than this subpar behavior? It appears to me, and has for decades now, that little to no companies feel as if they need us as individual consumers, based on their automated monstrosities, lack of human understanding and complete failure of knowledgeable representatives.
Rather than the stalling tactics of pushing numbers on a phone, shouldn't there be a human being at the other end of the phone, with a pleasant voice, asking what they can do to keep me as a customer?
I am fed up! I feel as if, we American consumers have given up on demanding an acceptable standard. Currently we allow these companies to harass us with their sales calls and "reminders" to pay bills yet, in exchange, give nothing of quality in products or service. Where did the laws on consumership go? There used to be a basic model in place: If you receive good service/product, they get your business. If you fail in quality of either, we and all our friend will not give your business money. Now, we tip when picking up to go dinners or when waitresses have barely been seen at the table. We repeat over and over our phone numbers and personal information into machines that never seem to actually record it. When will we all realize that we do have the power to demand excellent customer service? If we all just refused the services of those that do not give it.
It would be then, and only then that we could return to a simpler time when a business provided the service they advertised and we expected and got quality in that process.
Rather than the stalling tactics of pushing numbers on a phone, shouldn't there be a human being at the other end of the phone, with a pleasant voice, asking what they can do to keep me as a customer?
I am fed up! I feel as if, we American consumers have given up on demanding an acceptable standard. Currently we allow these companies to harass us with their sales calls and "reminders" to pay bills yet, in exchange, give nothing of quality in products or service. Where did the laws on consumership go? There used to be a basic model in place: If you receive good service/product, they get your business. If you fail in quality of either, we and all our friend will not give your business money. Now, we tip when picking up to go dinners or when waitresses have barely been seen at the table. We repeat over and over our phone numbers and personal information into machines that never seem to actually record it. When will we all realize that we do have the power to demand excellent customer service? If we all just refused the services of those that do not give it.
It would be then, and only then that we could return to a simpler time when a business provided the service they advertised and we expected and got quality in that process.
